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Frequently asked questions

How do I create an account?
Tap Start free, enter your name, email and a password, then choose your grade. You'll verify your phone with a WhatsApp code and you're in — your first lessons are free to preview.
Is there a free trial?
Yes. Every subject lets you watch the first few lessons free, and new students get a trial period to explore before subscribing. No card needed to start.
How do I choose my grade?
We cover Grades 6–13 grouped by level — Primary (PSAC), Lower Secondary (NCE), O-Level (SC) and A-Level (HSC). Pick your grade and you'll only see the subjects that apply to it. You can add more grades later.
How do the video lessons work?
Each subject is taught chapter by chapter by Mr & Mrs Choolun. Watch a lesson, download the exercise PDF, check the corrections, then take a quick quiz to lock it in. Pick up exactly where you left off, on web or the app.
What are Practicals, and how are they different from Theory?
For lab subjects like Physics, Chemistry and Biology we offer a separate Practical course alongside the Theory one — same lesson format, focused on exam practical skills. You can buy them separately, or get Theory + Practical together as a bundle and save. Inside a subject, switch between them with the Theory/Practical toggle.
Can I download videos to watch offline?
Videos stream only (to protect our teachers' content) and can't be downloaded. Exercise and correction PDFs are available to view in the app. A stable connection gives the best experience.
How do quizzes, points and badges work?
After most lessons there's a short quiz. Score well to earn points and badges and climb the leaderboard. Got one wrong? Tap Watch explanation to jump back to the exact lesson that covers it.
How do I pay by bank transfer?
At checkout choose Bank transfer. We'll show our bank details and a reference. Pay via your bank or MCB Juice, upload the proof, and your access is activated once we confirm it (usually the same day). You'll get a notification when it's approved. Read the full guide: How to subscribe & pay
Which payment methods do you accept?
Local cards and MCB Juice via PayPlus, PayPal for international payments, and manual bank transfer. Prices are shown in Rs (MUR).
Can I buy Theory + Practical together?
Yes — where a subject has a Practical, checkout offers a Theory + Practical bundle at a lower combined price (you'll see the % you save). Both start together and share the same expiry date.
Do subscriptions auto-renew?
No — auto-renew is off by default. Your subscription simply ends on its expiry date unless you renew. You can opt in to auto-renew from your subscriptions page.
Can I get a refund?
Because lessons are digital, we can't refund a subscription once its content has been accessed. That's why we give you free preview lessons first — try before you buy. If something's wrong, message us and we'll help.
How do I reset my password?
On the login screen tap Forgot password. Choose to receive a reset link by email or a 6-digit code by SMS/WhatsApp, then set a new password.
A video won't play — what should I do?
Check your internet connection, then refresh or lower the video quality from the player settings. If it persists, fully close and reopen the app or browser tab. Still stuck? Message us on WhatsApp with the subject and lesson name.
How do I change my notification settings?
Go to Profile → Notification settings to choose which reminders you get and how (WhatsApp, email or push). Payment and security messages are always sent.

Still need help?

Our team usually replies on WhatsApp within a few hours.